Frequently Asked Questions

DermaSuction Pore Vacuum

For the best results we recommend following these steps:

1. Steam your face to open the pores. This can be done with a steamer, hot shower or hot/wet cloth on your face.

2. Dry your face off and begin using the Blackhead Extractor. Choose Oily, Normal or Dry mode based on your skin. 

Be sure to use in sweeping/gliding motions. Don't just hold over an area as it may cause bruising. 

3. Slight redness is normal, wash your face off with cold water to close up the pores when finished. 

Yes it has 3 settings (Oily, Normal, or Dry skin).

Oily skin is the strongest setting, while Dry skin is the lowest setting.

If you see a “bruise” after using the Blackhead Extractor then this indicates that the vacuum/suction setting is too strong, you’ve overworked your skin or your skin is too sensitive. Please DON’T stay in one place more than 3 seconds, just slide up and down to prevent these from happening 

To clean your device, make sure it is turned off. Then, you can use a soft cloth, sponge or wet tissue to dry off the device. You can also use an alcohol to disinfect it, just make sure you wipe it off completely. Do not leave the device damp  and immediately dry off any moisture, water or chemicals on the device.


 

No, the Blackhead Extractor must be used on clean, dry skin (no serum, cream, moisturiser etc) as it can clog the device.


 

Yes it comes with a universal USB charger. 

The first time before using, you should charge it for 6 hours.

Then place on charge as needed for 3-6 hours. 

EMS / RF Facial Rejuvenation Wand

Yes it comes with a universal USB charger. 

The first time before using, you should charge it for 6 hours.

Then place on charge as needed for 3-6 hours. 

The 4 metal points are designed to release warmth and micro-currents to help increase blood circulation and absorption of serum or moisturiser.

If you cannot feel this effect on the highest setting, then you may be using the wrong serum or moisturiser.

For the best effect, we suggest using a WATER based serum or moisturiser, this will enhance the feeling/effect of the micro-currents. 

Yes, it will shut down automatically every 10 minutes.



 

It works with all skin types and colors. 

Red light: 630nm

Green light: 530nm

Blue light: 475nm

Orange light: 600nm

Pink light: 420nm 

No, it does not have ultrasound technology. 

Yes, you can use one light treatment for 10 minutes and then use another light treatment for 10 minutes. The ideal thing is to not use one light treatment for more than 10 minutes at a time. 

Yes you can swap lights in a single session to get a wider range of benefits! 

Avoid using for longer then 10-20 minutes in a session as it may irritate the skin with overuse. 

Yes, it comes with a USB charging cord 

We suggest using the RF Facial Rejuvenation Wand in the evening to avoid harsh sun exposure right after using. 

Our wand is designed for the Face and Neck only. 

If you have the device properly inserted into the base, there will be a battery icon that will show you how much the battery has charged.  

Yes, the 4 metal tips release micro-currents to help the absorption of serums.

This micro-current sensation can be felt especially when using a water based serum, which is recommended. 

General Questions

We recommend our products for our customers above the age of 18.

If you have parental permission then our products are safe for teenagers also.
 

All products can be cleaned using an alcoholic or sanitising wipe. Additionally, you can simply use a warm damp cloth.

DO NOT submerge any of the device underwater.

The Blackhead Extractor and the facial cleansing brush - can be removed and washed in water.


 

LED FACE MASK

 - To change the light colours, simply press the power button. The lights do not
change colour automatically.
  

 - The LED Beauty Light Shield has 3 LED lights in 1 device. Simply press the power button to switch between the LED colour lights :)  

 - Press and hold the power button for 3 seconds  

 - Press the power button once.

 - The device has hair-like thin LED diode strips running across the light shield
which emits low powered LED light , thus, gentle on the skin
  

- The middle portion of the light shield is without the led light strips, this is to prevent any impact on our vision when doing other activities eg. reading, walking etc.  

 - The nature of LED light has a wider spread coverage so there will be some exposure
on the undereyes area by the LED light strips closest to that area. Just like shining a torchlight onto a wall, you will get a light spread across an area. So YES! There will be skin improvements on the undereye area.
  

 - The LED Face Mask has European CE safety certification for functioning as an
electrical device so rest assured that the beauty device is safe for use. The device has hair-like thin LED diode strips running across the light shield which emits low powered LED light , thus, gentle on the skin.
  

 - In case you forgot the time, the device will auto power down after every 15 mins so do
not worry about overexposure to the LED Light.
  

 - Up to 1.5 hours upon full charge. It is recharged via a Micro USB cable. There
will be a red colour light at the power button when its charging. When its
fully charged, the light will turn to blue colour. Charging time is 20
minutes. As its a rechargeable battery, do note that battery life may
vary between devices due to self discharge and other environmental factors.
  

 - YES DEFINITELY! The LED Face Shield has a battery life of 2 hours (upon
full charge) and is WIRELESS. You can wear it out to shop groceries, walk around
your house to do chores or cooking, wear it to watch Netflix / TV and even
browse your phone. We hope this beauty gadget can be your everyday lifestyle
essential :)